We take the issue of safeguarding your privacy seriously. This privacy notice, describes what information we collect from hotel guests, and visitors to www.theaugustin.com

By visiting our website or otherwise interacting with us by, for example, using our services, you acknowledge the processing activities undertaken by us which are described in this Privacy Notice, our terms and any other related documents referenced herein.

You can contact us at any time with questions relating to your data or relating to this policy at book@theaugustin.com


  1. What Is Personal Information?
  2. What Personal Information Might We Collect About You?
  3. Cookie Statement
  4. Why Do We Capture and Store Your Personal Information?
  5. Legal Basis for Processing
  6. Disclosure of Your Information
  7. How Is My Personal Information Secured?
  8. Is My Personal Information Transferred Overseas?
  9. How Long Is My Personal Information Retained?
  10. Your Rights

  1. What Is Personal Information?

    “Personal Information” or “Personal data” means any information relating to an identified or identifiable natural person (each a ‘data subject’). Personal Information may include name; address; email address; phone number; IP address; location data; payment details; information about movements around our websites

  2. What personal information might we collect about you?

    We may process the following personal data about you:

    Information you give us. You may give us information about you by, even partially, filling in forms, subscribing to newsletters and other services, making or cancelling a booking

    Information collected during your stay with us. We record your itemised spending and other expenses billed to your room. Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues)

  3. Cookie Statement

    In order to collect the information as described in this notice, we may use cookies, web beacons and similar technologies on our website.

    A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive, mobile phone or other device.

    You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered may not function properly if your cookies are disabled.

    At any time, you can disable cookies in your browser.

  4. Why do we capture and store your personal information?

    We will only process your personal data, in accordance with applicable law, for the following purposes:

    • responding to your queries, comments, complaints and requests;
    • managing and administering your user account;
    • processing your bookings or cancellations;
    • delivering products and services, information requested by you, including newsletters.
    • verifying your identity, when required;
    • communicate with you about, and administer your participation in, special events, programs, surveys, and other offers or promotions;
  5. Legal Basis for Processing

    The legal basis for our processing of your personal data for the purposes described above will typically include:

    • processing necessary to fulfil a contract
  6. Disclosure of Your Information

    There are circumstances where we wish to disclose or are compelled to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above.

  7. How Is My Personal Information Secured?

    We endeavour to protect the privacy of your account and other Personal Information that we hold in our records. Unfortunately, we cannot always guarantee complete security. Unauthorized entry or use, hardware or software failures, and other factors, may compromise the security of user information.  Also, while we endeavour to put adequate contractual protections in place we cannot guarantee the security of any Personal Information in databases hosted by third parties.

  8. Is My Personal Information Transferred Overseas?

    Your data does reside within Belgium at all times.

  9. How Long Is My Personal Information Retained?

    Your personal data will be retained for as long is reasonably necessary for the purposes listed above or as required by applicable local law.

  10. Your Rights

    If you wish to exercise any of your rights in relation to your Personal Information, please send your request using the following method of communication.

    Right to make subject access request (SAR)

    We understand that you may like to know what Personal Information we hold about you. We are happy to assist you with your request. However, to protect your Personal Information we require that you prove your identity to us at the time your request is made.

    Right to rectification

    You may request that we rectify any inaccurate and/or complete any incomplete personal data.

    Right to withdraw consent

    You may, as permitted by applicable law, withdraw your consent to the processing of your Personal Data at any time.

    Right to erasure

    You may request that we erase your Personal Data and we will comply, unless there is a lawful reason for not doing so.